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Saint Petersburg, Florida - USD Full Time Posted: Friday, 15 March 2019
Software Guidance Assistance, Inc., (SGA), is searching for a ITIL Support Analyst for a contract assignment with one of our premier financial clients in St. Petersburg, FL . Responsibilities Work with IT subject matter experts to perform root cause analysis and identify root causes of IT Problems Document appropriate corrective actions. Identify and document known errors Produce reports to monitor problem trends and volume. Actively participate in continuous process improvement efforts related to problem management and problem solving. Identify problem activities for responsible area(s). Obtain estimates to completion Track and report on all problem activities to ensure timely delivery. Create problem documentation and reports (problem details, root causes and interview notes) for IT senior management. Conduct problem management meetings to help align support resources, diagnose problems and support communication efforts. Identify trends and potential problem sources by reviewing Incident and Problem records Maintain records of Problems and Known Errors Required Skills Concepts, practices and procedures analyzing the functions within Technology operations, system administration, systems management and systems development. ITIL Service Operations framework with a concentration on Problem Management. Concepts of risk management, issue tracking, change management and requirements gathering. Application development life cycle methodologies and standards. Principles of banking and finance and securities industry operations. Experience with Incident, Problem and Change Management. ANALYTICALTECHNICAL EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS TECHNICAL PROBLEM SOLVING SDLC ITIL Preferred Skills B.S. in Computer Science, MIS or related degree and two (2) years of related experience or combination or education, training and experience. SECURITIES INDUSTRY TRAINING BUSINESS REQUIREMENTS CHANGE MANAGEMENT DOCUMENTATION PROBLEM SOLVING PROCESS IMPROVEMENT REQUIREMENTS GATHERING RISK MANAGEMENT ROOT CAUSE ANALYSIS SYSTEMS ADMINISTRATION, DEVELOPMENT, MANAGEMENT TRADING SGA is a Certified Women's Business Enterprise (WBE) celebrating over thirty years of service to our national client base for both permanent placement and consulting opportunities. For consulting positions, we offer a variety of benefit options including but not limited to health dental insurance, paid vacation, timely payment via direct deposit. SGA accepts transfers of H1 sponsorship for most contracting roles. We are unable to sponsor for Right-to-Hire, Fulltime, or Government roles. All parties authorized to work in the US are encouraged to apply for all roles. Only those authorized to work for government entities will be considered for government roles. Please inquire about our referral program if you would like to submit a candidate for any of our open or future job opportunities. SGA is an EEO employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. To view all of our available job postings andor to learn more about SGA please visit us online at HTTP .

Saint Petersburg, Florida, United States of America
Software Guidance & Assistance
Software Guidance & Assistance
3/15/2019 1:13:38 AM

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