Frequently Asked Questions

Do I need to register?

You can search and apply for jobs without being registered, however you will need to register with us if you would like to access further member-only features. You can easily register your details directly through our mobile site and it takes less than a minute. If you are already registered with us, please login.

I’ve forgotten my password

If you have forgotten your password you will need to reset your password. After submitting your email address you will be sent an email containing a link to reset your password.

How do I change the country for my search?

When visiting the mobile site, your default search country will be automatically detected from the location you are visiting from. If you want to switch to a different country you can do so by clicking the country name that is located at the top of the mobile home page.

How can I attach a resume or cover letter to a job application using my mobile device?

You can apply for jobs providing your attachments in 4 possible ways, see below for a description and details on which options are available on your device.

  1. Upload a new file - We use a tool called Ink File Picker, this allows users to upload files from a range of places including the local device and cloud storage such as Dropbox. Only some devices support direct upload, see the table below for details. If you are not offered upload from your local device, but you believe your device can do this, select 'Enable File Upload From Local Folder' on the settings page.
  2. Choose an existing file (resume only) - If you are already registered and have 1 or more resumes stored on your account, you can select one from the list on the application form.
  3. Upload later (resume only) - This option allows you to apply for jobs on the go and upload your resume later. We will hold your applications for you until you can upload your resume. Once you upload your resume we will attach it to the applications and send them automatically.
  4. Free text (Cover Letter only) - You can type your cover letter in the box provided.
Method Availability Notes
Upload a new file (Box, Dropbox, Google Drive, Gmail, Link, FTP, WebDAV) All devices.
Upload a new file (Local files) Android (see note), Blackberry, few iOS (see note).
  • Android requires a file explorer, ES File Explorer is recommended
  • iOS users who have a jail broken device and Safari Upload Enabler may get this to work. You must select 'Enable File Upload From Local Folder' on the settings page.
Choose an existing file All devices.
  • You must be registered, logged in and have already uploaded a resume.
Upload later All devices (see note).
  • A device capable of file uploads must be used later to provide the resume file to complete the application process.
Free text All devices.
Can I change how search results are displayed?

Yes, but unfortunately your current browser is only compatible with the standard paged view. To use the infinite scroll view you must meet the requirements in the table below.

Platform Requirement
iOS iOS v5 or greater
  • Stock Browser - Android v3.0 (Honeycomb) or greater
  • Chrome Mobile - Any version
  • Firefox Mobile - Any version
Windows Phone Windows Phone v7.5 (Internet Explorer Mobile 9) or greater
Blackberry Blackberry v6 or greater
How do notifications work?

You can receive job alerts on the mobile site with notifications. They will appear as a red notification bubble at the top-right of the page. Tapping the notification bubble will display your job alerts, tapping an alert will display the search results. You can also access recent notifications in the menu bar. Dismiss notifications with the ‘X’ or by side swiping.

I am using an iOS device, can I add an icon to my home screen?

Yes, and we would recommend doing this! When you open our mobile site in this way it will launch full screen as a Web App, providing a larger viewing area. For assistance in doing this please refer to this guide page.

How do I report a problem?

Please send an email to and provide us with as many details as you can about the issue.

Need more help?

If you have any further questions or would like some assistance, please contact us by email or telephone.